Refund policy

WE NOW OFFER A RETURN & EXCHANGE SYSTEM - PLEASE CLICK BELOW AND PROCESS YOUR RETURN! Need help? Text or call us 270-820-6510

To start a return or exchange, click here.

 


RETURN POLICY: 

  • We accept returns within 15 calendar days of being delivered to you. This means your return MUST be shipped out to us within those 15 days. 
  • STORE CREDIT: If you order off of the website you will receive a store credit gift card via email. If you order from our mobile app your credit will automatically be added back into your app account 
  • EXCHANGES: Exchange requests can be submitted through our return portal. Select the item you'd like to return and then select the item you'd like to exchange for. We will ship the new item once we've received and processed your original item.
  • In regards to shipping cost for returns: We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of this option will receive a free return label for any exchange or store credit request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal! If an order fulfillment mistake was made or there is a damaged item, then we will be responsible for shipping cost.
  • The returned item must be unworn, unwashed, tags attached, no stains (makeup, deodorant), no pet hair, must not smell like smoke or perfume, and must not be altered in any way. If we receive the item in any form that was listed, customer will be responsible to pay for us to ship it back. 
  • Unfortunately, some items are NON-returnable such as items ON SALE, coupon code items bought over 25% off, hats, belts, beauty products, handbags, home decor, ALL TYPES of ***Jewelry***
  • Your order must be returned the way you received it.. Please do not ship a shoe box back to us with labels stuck to it. 
  • ALL "SALE ITEMS" ARE FINAL SALE. 
  • If an item/s is returned to us and includes non returnable items we will ship the item/s back to the customer at customer cost. 
  • Please keep in mind that returns are for exchange or store CREDIT ONLY!
  • If you have any questions please EMAIL US: helpgritandgrace@gmail.com OR text 270-820-6510

ORDER CANCELLING: please be mindful when placing your orders on the website or app. Once an order is placed we do not cancel orders - we can exchange for a different size if needed